The Regulator of Social Housing (RSH) is considering removing Pivotal Housing Association from the register of social housing providers.
The Regulator of Social Housing has today (Tuesday 20 January) published a regulatory judgement as it is considering using its power to remove Pivotal Housing Association from the register of social housing providers.
RSH has taken further action due to Pivotal's persistent and long-standing failure to deliver the outcomes of the Governance and Financial Viability Standard since RSH published its findings in 2021. In April 2025 the RSH took enforcement action but Pivotal has not resolved serious regulatory concerns.
Pivotal is a small provider of supported accommodation through leases mainly in the West Country. It has failed to demonstrate effective governance, management of significant risks and ensure its financial viability. These ongoing failures continue to put the social homes it owns and the quality of services it delivers at risk.
Jonathan Walters, Deputy chief executive at RSH, said:
"Failing to take prompt and effective action to meet the regulatory standards, and protect homes and tenants, is unacceptable.
"We will carefully consider any representations made by Pivotal before making a final decision but prepared to take robust action to maintain the integrity of the register and safeguard the reputation of the sector."
Notes
RSH has a statutory duty to maintain the register of social housing providers. Under section 118(1) (aa) of the HRA 2008, we may remove a private registered provider from the register if we think it has failed to meet the standards under section 193, 194 or 194C.
RSH has notified Pivotal that it is proposing to exercise its power to de-register them from the register of social housing providers under section 118 of the Housing and Regeneration Act.
RSH published an enforcement notice for Pivotal Housing Association in April 2025 and a regulatory notice in March 2021.
As Pivotal owns fewer than 1,000 social homes, it is a small landlord. We do not issue grades to small landlords and only publish or update regulatory judgements where we consider there to be serious weaknesses or failings in a landlord's delivery of the outcomes of our standards.
RSH regulates for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants. We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations).
RSH published a report about the lease-based model in April 2025.
