Heroku, the cloud platform owned by Salesforce, is experiencing a global outage that has brought key services offline for businesses worldwide.
The disruption has affected authentication systems, deployment pipelines, and Heroku Connect - critical components used to connect data-reliant apps to Salesforce CRM.
The outage is preventing teams from deploying code, accessing applications, and syncing Salesforce data with public-facing platforms.
Salesforce has not yet confirmed the root cause of the disruption or provided a timeline for restoration.
The Heroku status page appeared to be down as well.
On X, formerly Twitter, developers expressed frustration as workflows came to a standstill. Some reported being locked out of Heroku-hosted services entirely.
UPDATE: Salesforce has posted an update on its status page, confirming the issue affecting other services as well.
Jun 10, 2025 at 09:17:58 UTCFurther investigations have highlighted that the impact radius is broader than initially understood. The issue also impacts Experience Cloud, Marketing Cloud Account Engagement, MuleSoft, the Salesforce+ site, the Salesforce Chat experience, and Service Cloud. We have also determined that Gov Cloud is not impacted by this issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Jun 10, 2025 at 08:42:41 UTC
Further investigation has uncovered that the issue might be related to a third-party vendor. We are awaiting confirmation. Additionally, we continue to explore all other possible paths to resolve the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Jun 10, 2025 at 08:07 UTC
Investigations have highlighted that the impact radius is broader than initially understood. Marketing Cloud Intelligence, Tableau Cloud, Revenue Cloud, Core, and Hyperforce are also impacted by the issue. We have multiple teams involved and exploring multiple paths to resolution.
June 10, 2025, at 06:14 UTC, Cross Cloud | Multi-Factor Authentication failuresthe Salesforce Technology team became aware of a service disruption impacting multiple clouds. We are evaluating the impact radius currently and have determined that authentication services for the following clouds are impacted: Heroku, Commerce,Marketing Cloud, Salesforce Services Cloud Impact: Multiple customers may experience multi-factor authentication failures while logging in to Salesforce services Additional Information: The Salesforce Technology team is actively engaged and is exploring multiple paths to mitigate the impact as soon as possible.
