Services Australia relocation and revamp for Wyong

Department of Human Services

Wyong residents will benefit from enhanced access to Centrelink and Medicare services when a new service centre opens on 15 June 2021.

Customers attending the new Wyong Service Centre will be able to book an appointment for Centrelink services, as well as accessing upgraded self-service facilities and digital support for Centrelink and Medicare services.

The new office, located in the Wyong Village Shopping Centre, will replace the existing Hely Street service centre, just 450 metres away.

Services Australia General Manager Hank Jongen said Services Australia continually reviewed its servicing options to ensure they meet the changing needs of local communities.

‘The full range of Centrelink and Medicare services will continue to be provided at the more central location, but customers will experience noticeable changes and improvements,’ Mr Jongen said.

‘The new Wyong Service Centre will provide state-of-the-art government services, including upgraded self-service terminals, a welcoming and contemporary space and access to appointment based services for Centrelink services.

‘This means customers will have the option of pre-booking Centrelink appointments so they can come in at a time that suits them and they won’t have to wait at the service centre.

‘We’re committed to continual improvements of our services, so all Wyong customers will have the opportunity to provide real time feedback on their experience.’

The current Wyong Service Centre at Hely Street will continue supporting customers until the new site at the Village Centre is operational.

The Village Centre is a more central and convenient location with plenty of parking and only a short walk from the Wyong train station.

The new service at the Wyong Village Shopping Centre will open on Tuesday 15 June and will operate Monday to Friday from 8.30am to 4.30pm.

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