Services Australia's recently released 2022-2023 annual report shows just how bad things are at the agency under Bill Shorten's leadership.
The table below highlights key data from the report:
| 2021-2022 result |
2022-2023 result |
Change under Labor |
|
| Customer satisfaction |
82.1 per cent |
80.2 per cent |
Down 1.9 per cent |
| Customers served within 15 minutes |
68 per cent |
60.8 per cent |
Down 7.8 per cent |
| Work processed within timeliness standards |
84.4 per cent |
68.7 per cent |
Down 15.7 per cent |
| Call wait times |
55.9 per cent of customers who called the Social Security and Welfare phone line were answered within 15 minutes |
Only 36 per cent of customers who called the Social Security and Welfare phone line were answered within 15 minutes |
Down 19.9 per cent |
"This data shows Services Australia has scored an 'F' across a range of key performance targets," Shadow Minister for Government Services and the Digital Economy Paul Fletcher said.
"This agency desperately needs a leader who gets up every morning with a relentless focus on customer service. Bill Shorten is clearly not such a leader.
