We have been working hard to continue providing our core student finance services for those applying for academic year 2020/21, for current students expecting summer term payments, for customers in repayment and for the universities and colleges we work closely with.
Following the most recent Government guidance on COVID-19 we are having to change the way we deliver our services. To enable us to do this as quickly as possible, we are now closing our customer contact centres temporarily for new and existing students, and for any customer in repayment.
The closure of our customer contact centres will not impact summer term maintenance payments to students or tuition fee payments to education providers. These payments will be made as normal. New and existing students can continue to apply for student finance and we will continue to process any applications that have been received as quickly as we can.
We are working to restore service at
