Taxpayers’ Ombudsperson launches review into lack in communications regarding access to CRA My Account

From: Office of the Taxpayers' Ombudsperson

Many affected taxpayers have expressed concerns with the clarity of information they have received from the CRA.

Here’s what our Office has observed so far:

  • Based on the public information available, the CRA did not initially provide adequate information to those affected. The lack of information on what occurred, caused concern and confusion both to the individual taxpayer and to the general public.
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