- The Crisafulli Government launches Tourism Support Hub, a key deliverable of Destination 2045.
- The Hub provides personalised concierge service to reduce delays and make government support more accessible.
- The Hub represents a fresh start for Queensland's tourism industry, giving operators a leg up ahead of 2032 and beyond.
- The Crisafulli Government is delivering a plan for Queensland's future and making the State the events capital of the nation.
The Crisafulli Government has followed through on its promise to launch a Tourism Support Hub, just six months after it was highlighted as a key priority in Destination 2045.
It's just one of the ways the Crisafulli Government is delivering a fresh start and a plan for Queensland's future and making the State the events capital of the nation.
The Hub will offer personalised support to streamline the process for grants, business development and permit guidance – cutting through the complexity and freeing operators to focus on what they do best; delivering unforgettable Queensland experiences.
Based on industry feedback during consultation on Destination 2045, the Hub will provide a unified point of truth for the state's 65,000 tourism-related businesses.
Tourism operators can reach the Queensland Government by phone, email or online form and receive a personalised response within one business day.
Every enquiry will be paired with a dedicated tourism support officer who will guide operators step-by-step and connect them with the right resources, even tailoring a specific plan for more complex issues that operators may face.
This open and transparent process will gradually undo the mess of red tape that is Labor's legacy – their decade of decline and funding cuts leaving mum and dad operators navigating a multitude of complex government processes on their own.
The Crisafulli Government's Tourism Support Hub also comes on the back of landmark legislation introduced to State Parliament, calling for a centralised ecotourism permit instead of the multiple fees and applications that are currently required.
Minister for the Environment and Tourism Andrew Powell said the new Hub would be a game-changer for one of Queensland's most vital industries.
"Tourism is one of the pillars of this State, but Queensland wouldn't be the epic 'home of the holiday' it is today without the tireless work of our operators," Minister Powell said.
"We are doing what we said we would do, and I'm proud to deliver this Tourism Support Hub mere months after the launch of Destination 2045 – making it easier, clearer and faster for tourism businesses to get the answers they need.
"The Crisafulli Government has your back, and more importantly, we're ready to act when you need us."
Queensland Tourism Industry Council CEO Natassia Wheeler welcomed the Tourism Support Hub.
"As the independent peak body for the visitor economy in Queensland, this initiative reflects exactly what operators have been calling for, and we welcome the Government's commitment to streamlining the way tourism businesses interact with the public sector," Ms Wheeler said.
"Tourism injects more than $110 million into Queensland's economy every day, and cutting through administrative burden is essential if we want operators to stay competitive and continue delivering high-quality experiences.
"With most Queensland tourism businesses being small enterprises, a single, reliable point of contact will make navigation simpler and faster."
To access the Tourism Support Hub:
Online: www.qld.gov.au/tourismsupporthub
