The TRA will launch a new version of its Trade Remedies Service investigations platform this month.
About the new system
The updated Trade Remedies Service (TRS) will replace the current platform and is designed to improve usability, make processes clearer and enhance overall system functionality.
The new system has been developed using feedback from users and informed by research and testing. It introduces a more consistent and straightforward way for businesses to take part in trade remedies cases.
It will continue to support all existing trade remedies investigations and will be the portal for all new cases going forward.
Transition to the new system
To support the move, there will be a planned transition period.
During this time, participants in a Trade Remedies Authority (TRA) investigation will receive communications from their TRA case team explaining what to expect and how to prepare for the changes. Users are strongly advised to avoid starting new applications on TRS close to the transition period, as work started late may not transfer cleanly to the new system.
Planned downtime
There will be a planned downtime period to allow data to be transferred to the new system, which is expected to last from 19 June to 25 June.
During downtime:
- the case management system will not be accessible
- users will not be able to view, draft or submit documents on the platform other than viewing non-confidential files on the TRA's public file
- the public file will still be available to view and download published documents
- users can still reach out to their contacts within the TRA for advice, information and support
Users should ensure where possible that any urgent work is completed in advance and that any documents they may need are downloaded before downtime begins.
