Customers contacting DBS between Monday 12 December and Tuesday 3 January may experience some delays and disruption.
Staff working for HGS will be taking part in industrial action for two weeks from Monday 12 December. HGS is contracted by DBS to provide customer contact centre services and some administrative functions. This includes handling customer queries by telephone, webchat and email but excludes the processing of DBS checks.
HGS is putting additional resources in place to try and minimise the inconvenience to customers as much as possible. However, with the festive period immediately following the industrial action, DBS customer contact centre services will experience some disruption until the new year.
Core DBS services and turnaround times for DBS checks and barring decisions should not be affected. Employers and customers should continue to access our services as normal.
How to contact DBS
Customers can still contact DBS by:
-
telephone - 03000 200 190
- webchat
- email -
