Update Planned For My NDIS Mobile App

The NDIS is updating the my NDIS mobile app to improve accessibility, simplify navigation and make it easier for participants to manage their plans.

The app works alongside the my NDIS participant portal and myplace portal. Together, the app and portals help participants easily and flexibly self-manage their NDIS funds.

The changes will be made from February. Current app users will receive a notification in the app when the changes have been made.

The updates will improve accessibility by:

  • making the app more predictable and easier to learn for a wide variety of users
  • using clearer error messages and guidance
  • increasing support for large text, so users can select their preferred text size
  • introducing dark mode where a user has this activated in their phone settings
  • for participants who use VoiceOver, removing announcements after every keystroke, making it easier to complete forms.

Participants helped us to design these changes through surveys, working groups and testing.

There is no change to the way participants manage their NDIS plan with the updated app.

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