Westpac NZ is offering financial support to business and consumer customers impacted by storms and flooding across the North Island.
Support options may include:
Business and Agri customers
- Suspension of principal payments on loans for up to three months;
- Deferred payment on credit cards for up to three months;
- A temporary overdraft facility;
- Access to term deposit funds for customers in financial hardship.
Consumer customers
- Suspension of home loan payments for up to three months for customers ahead on their repayments and who have a sufficient undrawn balance;
- Financial hardship assistance, which may include a reduction in loan repayment amounts for a period of time, access to term deposit funds or other support.
Westpac NZ Managing Director of Consumer Banking and Wealth, Helen Ryder, says the bank's top priority is the safety of its customers and team members.
"Our thoughts are with those caught up in this weather event and we're here to help in any way we can," Ms Ryder says.
"Customers needing support should call us on 0800 738 691 to see what support they may be eligible for.
"We're also contacting more than 10,000 general insurance customers in affected areas to make sure they have support and the right information should they need to make a claim.
"We encourage people to make sure they look after their wellbeing, and reach out to friends and family where possible to ensure they're safe and well."
