An ACMA investigation has found WIN Television NSW Pty Limited (WIN TV) breached captioning rules for two episodes of NCIS broadcast in November 2019.
The investigation followed a complaint that the captioning service provided during the two episodes was inadequate.
Audio-visual copies of program content are used by the ACMA to determine whether broadcasts comply with industry rules. When requested for copies of the broadcasts, WIN TV provided low-resolution audio-visual files that were insufficient for the ACMA to ascertain compliance with captioning rules. The breaches relate to record keeping, with WIN TV failing to keep adequate copies of the programs in question.
The investigation found WIN TV breached the Broadcasting Services Act 1992 and the conditions of its commercial television broadcasting license.
WIN TV has now made the necessary amendments to its systems to ensure record-keeping obligations are met in future.