We appreciate the proactive approach many people take to safety and reporting incidents to Maritime NZ. Lately, we've noticed that some people are preferring to call our staff directly to notify them of incidents.
While we understand the urgency, the way to report is through our online incident notification form - easily accessible via the red button on our homepage .
Using our main contact channels ensures you get any immediate assistance you need, as they're always monitored during business hours and have after-hours support in place. This helps you to avoid delays that can happen when reaching out directly to someone who might not be working. Also, giving Maritime NZ staff uninterrupted breaks from work is important for their health and wellbeing.
When in doubt, fill it out
If it's crossed your mind to contact us, it's worth submitting a notification. Not sure if it's notifiable? Submit it via the form and we'll review it.
Our team will pick up your report quickly, assess its urgency, and ensure it reaches the right people. Urgent incidents are promptly escalated to the right frontline manager who will contact you to discuss any immediate steps needed (such as scene hold decisions).
Even if no further action is needed, every notification helps our harm prevention teams identify trends and improve safety across the maritime sector.
After hours serious event?
On weekends, New Zealand public holidays and on weekdays between 4:30pm and 9am NZT call 0508 22 55 22 to notify us about an actual or potential loss of life, serious injury, serious damage to a vessel or port, or serious pollution.
This will connect you with our out of hours call centre service, which will put you in contact with an experienced Maritime NZ staff member.
For an emergency response if you're facing a life-threatening situation and require emergency services, call 111 immediately or radio a MAYDAY on VHF Channel 16.
