Department of Health
The survey is conducted by Access Care Network Australia (ACNA). As an independent third party, ACNA ensures residents can speak freely and honestly.
To allow a fair representation at each home, at least 20% of residents will be randomly selected and invited to participate.
Survey results help aged care homes understand what is working well and where they might need to improve. The results also make up 33% of an aged care home's overall Star Rating. Star Ratings help older people, their families and carers make informed choices about care.
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