AFCA releases information for consumers impacted by NSW travel restrictions

The Australian Financial Complaints Authority (AFCA) has released information and next steps for consumers who have been affected by the recent NSW COVID-19 restrictions.

This information can be found here.

AFCA Chief Operating Officer Justin Untersteiner said travel and hospitality services may be offering penalty-free options for customers to amend or cancel their bookings due to COVID-19.

“If your travel plans have been affected by the recent outbreak in NSW, you should first contact your travel or hospitality provider. You may be eligible for a refund from your hotel, airline or car rental service provider,” Mr. Untersteiner said.

“If you booked travel using a credit card, your credit card provider may also be able to assist.”

If these options do not provide assistance, Mr. Untersteiner said consumers should then contact their insurance firm.

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