The Australian Financial Complaints Authority (AFCA) has released information and next steps for consumers who have been affected by the recent NSW COVID-19 restrictions.
This information can be found here.
AFCA Chief Operating Officer Justin Untersteiner said travel and hospitality services may be offering penalty-free options for customers to amend or cancel their bookings due to COVID-19.
“If your travel plans have been affected by the recent outbreak in NSW, you should first contact your travel or hospitality provider. You may be eligible for a refund from your hotel, airline or car rental service provider,” Mr. Untersteiner said.
“If you booked travel using a credit card, your credit card provider may also be able to assist.”
If these options do not provide assistance, Mr. Untersteiner said consumers should then contact their insurance firm.