ANZ entered a Court Enforceable Undertaking (CEU) with the Australian Prudential Regulation Authority (APRA) on 3 April 2025, following APRA's concerns about ANZ's non-financial risk (NFR) management practices and risk culture.
On 7 November 2025, APRA approved ANZ's Root Cause Remediation Plan (RCRP). The RCRP is a comprehensive plan that details the activities the PACT Program expects to take to meet our aspirational and regulatory requirements to uplift NFR management, enterprise wide. Accountability for the delivery and oversight of the RCRP has been assigned to members of ANZ's senior management.
ANZ's RCRP was developed following an enterprise-wide independent review to identify the root causes and behavioural drivers of shortcomings in ANZ's NFR management practices and risk culture.
The root causes were published on 14 November 2025 and is available here: Root Cause Analysis Summary - 14 November 2025
ANZ has appointed Promontory to provide independent assurance of ANZ's progress against the RCRP. Promontory's Establishment Report is available here:
Future updates will be published on anz.com.au here: Our commitment to uplifting non-financial risk | ANZ
