— Bright Pattern to Present the Top Steps for Providing Omnichannel Customer Experience at Customer Contact Week (CCW) Australia 2019, February 28 to March 1, 2019
Bright Pattern , a leading provider of omnichannel cloud contact centre software, today announces its sponsorship of Customer Contact Week (CCW) Australia 2019 +Australia+2019 ) and presentation on Omnichannel Customer Experience with John O’Brien, General Manager for Australia and New Zealand at Bright Pattern. The conference is being held at the Star Gold Coast from February 28 to March 1, 2019.
The Omnichannel Customer Experience session will take place at the CCW Australia 2019 conference on Thursday, February 28th, at 2:25 p.m. The session will include information from the recent report, 5 Keys: Effortless and Personal Omnichannel Customer Service .
Companies of all sizes select Bright Pattern to support their customer care organisations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant .
Bright Pattern will be exhibiting at booth #3 and providing free demonstrations of our award-winning omnichannel cloud contact centre platform. If you would like to see an in-booth demonstration, email