CBA and Australia Post renew commitment to 3,500 Australian communities

Commonwealth Bank has extended its 110 year partnership with Australia Post for another decade. This renewed in-principle commitment gives CBA customers the widest range of banking options in the country: via the largest branch network in Australia, the leading CommBank app, our Australian-based contact centres and over 3,500 Bank@Post Australia Post outlets.

As two of the nation’s biggest organisations, CBA’s long-standing partnership with Australia Post ensures communities across Australia continue to have local access to over-the-counter banking services.

CBA is committed to maintaining the largest branch network in Australia, with around $50 million invested each year in new branches and refurbishments. Today’s Australia Post announcement will serve to complement this ongoing investment in face-to-face banking services.

Group Executive Retail Banking Services, Angus Sullivan, said: “Millions of Australians rely on CBA to do their banking, and I’m proud that this renewed partnership gives our customers more choice with how and where they bank with us over the next decade. We know that some customers want face to face banking services and this partnership with Australia Post supports our commitment to ensuring our customers in regional Australia have ongoing access to these services at the 3,500 Bank@Post outlets across the country.

“We have a strong relationship with Australia Post and investing multi millions of dollars each year for a decade in the capability, technology and security of Bank@Post outlets builds on our priority to reimagine services and ensure our customers can continue to bank easily, safely and securely whenever they visit a participating Australia Post outlet.”

The renewed agreement gives CBA customers the option to complete personal and business banking transactions at any of the 3,500 Bank@Post Australia Post outlets, including withdrawals, cash and cheque deposits, credit card repayments, passbook transactions, and bill payments.

Note: Bank@Post services

CBA customers can visit any of the 3,500 Australia Post outlets with the Bank@Post sign, and complete the following banking transactions using their Card / PIN, Passbook, Deposit-only Card*, or Barcoded Deposit Book*:

  • Withdrawals (up to $2,000 per day)
  • Cash deposits (up to $6,000 per day)
  • Cheque deposits
  • Passbook transactions (up to $2,000 per week)
  • Account balance enquiries
  • Credit card repayments
  • Bill payments

*For business customers

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