- Over 700 households in the North West of England will now be freed from unlawful terms that locked them into repeat exclusivity contracts and restricted their ability to switch to a new gas provider.
The move by the Competition and Markets Authority (CMA) comes after concerns were raised about customers being automatically locked into new 'exclusivity contracts' for liquified petroleum gas (LPG) - an expensive domestic fuel used for heating and cooking by people who cannot access the UK mains gas grid. Customers were required to pay a £350 fee if they wished to break the contract and change providers. It is unlawful to automatically roll over these exclusivity contracts without customers' explicit agreement.
Having scrutinised BDS Fuels' contracts, the CMA found the firm had unlawfully used a clause that automatically renewed over 700 households' exclusivity contracts without their explicit consent. This meant hundreds of customers in Cumbria, North Lancashire, and North Yorkshire were unable to switch to a new provider - who may have been able to offer them a cheaper or better deal - without paying BDS a fee.
Following the CMA's intervention, BDS has now agreed to:
- Remove unlawful automatic renewal clauses from its LPG contracts
- Inform all existing customers who were automatically signed up to a new exclusivity contract that they can switch supplier with immediate effect and without paying a fee if they choose to
- Refund those customers who paid a fee to be released from their LPG contract early
- Provide information to customers annually that clearly details how they can cancel their contract and switch providers
Adam Land, Senior Director for Remedies, Business, and Financial Analysis at the CMA, said:
We are facing a cost-of-living crisis meaning it's more important than ever that people can shop around and choose the best possible deal for them. If we find evidence of businesses preventing this, we won't hesitate to step in - as we have with BDS Fuels.
The CMA will monitor BDS to make sure it is behaving in accordance with the Order and taking the action promised. Should it fail to do either of these, the CMA could step in and launch enforcement action.
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