Global customer benefits and loyalty leader, Collinson , has appointed Todd Handcock as President, Asia Pacific. Todd will be responsible for delivering the company’s strategy across the Asia Pacific region and for identifying and pursuing opportunities to grow Collinson’s footprint across this fast-growing market.
In his role, Todd will work closely with David Evans, Joint CEO of Collinson, to continue to build its network of regional customers, while supporting global customers with operations in Asia Pacific. He will lead a team of over 400 people across locations including Hong Kong, Singapore, Japan, mainland China and Australia, driving a high-performance culture that enhances Collinson’s reputation as a global leader in its space.
Todd has over 25 years of experience in Asia Pacific, working in industries including Managed Services, Marketing Services and Design, FMCG and Information Technology, supporting regional and global clients in the banking, insurance, consumer, retail, travel and hospitality sectors. He has expertise in growing businesses, opening new markets and building customer relationships to unlock deeper value, as well as bringing together diverse and multi-site teams to reach their full potential. Most recently, Todd was President Europe, Middle East and Asia Pacific for Kognitiv Corporation. Prior to that, he was Asia Pacific Chief Executive Officer and Global Chief Marketing Officer for Williams Lea Tag, and Asia Pacific Chief Operating Officer for BT Global Services. Todd is currently Chairman of the Canadian Chamber of Commerce in Hong Kong.
David Evans, Joint CEO of Collinson, said: “As Collinson maintains its focus on delivering to our clients’ needs around the world, it is imperative that we take into account local and regional requirements. Todd brings a deep understanding of the Asia Pacific market, as well as a strong track record in managing complex businesses similar to ours. We are delighted to have an executive of his calibre to lead this fast-growing and strategically important geography.”
Todd added: “I am very excited to be joining the company in Asia Pacific. Collinson’s reputation for providing quality services and for bringing a fresh, innovative approach to its customers’ challenges is already well established. There remains considerable scope to further develop and enhance our capabilities in this region and I look forward to working with our teams to drive the business forward.”
As a global leader in customer benefits and loyalty, we believe that customer experience is the ultimate battleground between competing brands. Collinson delivers exceptional travel, insurance and assistance products that differentiate value propositions, and loyalty solutions that win deeper, more valuable customer relationships.
For over 30 years, we’ve been chosen by the world’s leading payment networks, 600+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers. Our clients include Air France KLM, American Express, Cathay Pacific, Chase, Hackett, Hilton, Mastercard, Radisson Hotel Group, RSA, Sephora, UnionPay, Vhi and Visa.