Beware of text or WhatsApp messages appearing to be from a relative using an unknown number, asking for money or that you delete/block their old number. It’s likely to be a scam.
The ACMA is aware of reports of scammers impersonating family members claiming to have changed their number and asking you to save a new number into your phone.
These messages often begin with ‘Hi Mum’ and could provide several different reasons for why they are using a different phone number including switching providers or having a lost or broken phone.
These scams are designed to trick you into handing over money or financial information to a scammer.
If you respond to these messages, the scammer will eventually request money for some kind of emergency, including to buy a new phone or pay an urgent bill.
If you get a message like this, you can call or contact your relative on their usual number or messaging app to confirm it’s legitimate.