Australian Pool Company Blue Haven Pools continue to use customer feedback to evaluate their success as a company that transforms lives and brings people together.
Australian Pool Company Blue Haven Pools aims to "be a builder that transforms lives, makes people happy, and reminds families of the significance of spending quality time together."
This ethos underpins their service, giving them focus and a means by which they measure their success as a company.
Recently they sought feedback from their customers to determine how well they were meeting their objectives. The feedback was overwhelmingly positive, with customers not just happy with the value and quality of the work, but noting the transformation having a backyard pool made in their lives:
"We have enjoyed a newfound relaxation and pleasure that we didn't even realise we were missing in our lives." Said Blue Haven Pools customer Jennifer W.
Another customer spoke of their lifestyle change since owning a Blue Haven pool:
"...we didn't just get a swimming pool, we got a backyard transformation with multiple spaces to entertain and relax" said Nero k.
Similar feedback was echoed by Sami S:
"Since Blue Haven has put our pool in we spend so much more time outside in the fresh air as a family and having friends and family over for BBQs…"
It is this type of feedback which reinforces to Blue Haven CEO Remonda that they are on track delivering what they set out to do for people. But perhaps one of the most encouraging pieces of feedback was from Justine W, who was able to articulate the value delivered by Blue Haven:
"Blue Haven created our Shangri-La. Literally, the place where we, our family and even our local wildlife come to rest, recharge and ready ourselves for whatever onslaught the world wants to throw our way next. The melodies of the water gently running over the wet edge makes it a multi-sensory, retreat experience calling to us every morning… 'come out' it whispers, 'come play in my cool, crispness… let me wash the world away and rejuvenate your soul'. It is the first and last place we find ourselves every single day."
The team at Blue Haven are thrilled to find they are delivering on their promise. Not only does this feedback reinforce they are on the right track, it motivates them to continue delivering great experiences for their customers and to continue to improve.
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