The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service customers.
The Disclosure and Barring Service (DBS) has launched its 2026 Customer Satisfaction Survey to collect feedback from individuals who have used DBS services to obtain DBS checks or contacted customer services for support.
Please note: This specific survey is solely for disclosure customers.
The survey has been designed to understand customer satisfaction with DBS services, identify areas where DBS is performing well, and pinpoint opportunities for improvement to ensure services meet the needs of all customers.
How DBS uses your feedback
DBS actively uses customer feedback to improve its services and customer experience.
Feedback from last year's survey revealed that customers were experiencing difficulties with ID document requirements.
In response to this feedback, DBS has refreshed its ID guidance to make it easier to understand and use for both applicants and organisations conducting DBS checks. This improvement demonstrates how customer feedback directly shapes DBS services, making your participation in this year's survey valuable for future enhancements.
This year's Customer Satisfaction Survey will be key in identifying areas where DBS is excelling, to ensure high standards are maintained, as well as identifying areas where improvements are needed so resources can be allocated effectively.
Who should complete the survey
The survey is intended for customers who have:
had a disclosure certificate issued about them (Basic, Standard, Enhanced, or Enhanced with Barred List(s) DBS check)
contacted DBS customer services for advice and support
raised a complaint or dispute with DBS
used the DBS Update Service
DBS would like to hear from customers of all backgrounds and characteristics, working across different sectors. Whether you've used DBS services once or multiple times, your perspective is valuable.
Providing feedback to drive change
Providing feedback is an important part of affecting change. If you feel any part of your experience with DBS could have been improved, DBS would like to hear about it. Similarly, DBS is interested in hearing about positive experiences, as this provides important insight into which processes are working well for customers.
Customer satisfaction is vital to how DBS approaches the services it offers. When making decisions, DBS always considers the customer experience as one of its main priorities.
Take the survey
You can complete the 2026 DBS Customer Satisfaction Survey by following this link:
The Disclosure and Barring Service Customer Satisfaction Survey : Customer Satisfaction Survey 2026
The survey takes approximately 5 minutes to complete, depending on the number of questions you choose to answer, and is completely anonymous. The survey is available in both English and Welsh.
For any questions about the survey, please
