The Essential Services Commission has refused Astra Green Solutions Pty Ltd's application to renew its Victorian Energy Upgrades (VEU) accreditation due to concerns about past conduct.
The VEU program is an energy efficiency program that helps Victorians cut their energy bills by supporting households and businesses to use energy more efficiently.
After assessing Astra Green Solutions' application to renew its accreditation, the commission is not satisfied that Astra Green Solutions is competent and capable to be accredited under the VEU program.
The commission considered Astra Green Solutions' compliance history in the VEU program and similar schemes when making its decision, including persistent consumer complaints about its activities and poor complaint handling.
In 2025, the commission penalised Astra Green Solutions $69,231 for allegedly acquiring consumer
