On Ombuds Day, Canada's federal ombuds offices are coming together to recognize the vital role ombuds institutions play in promoting and strengthening fairness, accountability, transparency, and public trust across government.
We are proud to be recognized by international institutions, including by the United Nations General Assembly through a resolution, and by the Venice Commission, the Council of Europe's Commission for Democracy through Law.
While each institution has a distinct mandate, jurisdiction and governing framework, they share a commitment to helping people raise concerns, navigate processes and seek fair treatment. They also contribute to improving programs, policies and practices by identifying systemic issues and recommending positive change.
People who access federal programs and services are increasingly relying on independent third‑party, neutral, and impartial oversight institutions to analyze issues and provide sound recommendations to federal institutions.
What Does an Ombuds Institution Do?
Federal ombuds institutions provide independent and impartial assistance by:
- Establishing confidential mechanisms to receive and review inquiries and complaints from the public.
- Helping individuals understand and navigate complex government processes.
- Investigating concerns regarding fairness, service delivery, and administrative decision-making.
- Identifying systemic issues affecting a large number of people or affecting vulnerable populations.
- Making recommendations to improve government programs, policies, and services.
Federal ombuds institutions often engage with individuals during some of the most difficult circumstances of their lives, helping resolve issues that may otherwise remain unaddressed, while remaining fair to all parties involved.
Shared Principles, Shared Commitment
Canada's federal ombuds offices are united by a commitment to the core values reflected in the internationally recognized Venice Principles, which outline key standards for effective and independent ombuds institutions.
These principles emphasize:
- Independence from undue influence
- Accessibility for our constituents and the general public
- Fair and impartial investigations
- Respect confidentiality of complainants and all clients
- Adequate powers and resources
- Transparency and accountability
Federal ombuds offices continually strive to uphold these principles while adapting to the evolving needs and expectations of those who interact with their office.
A Growing Community of Practice
Federal ombuds offices are increasingly working together to share expertise, exchange best practices and explore innovative ways to better serve those who interact with the Government of Canada.
This collaboration reflects a shared belief that independent oversight institutions are stronger when they learn from one another while maintaining their individual mandates and independence.
Ensuring Concerns are Heard
