Residents are encouraged to share their thoughts on Greater Shepparton City Council and its services through the Local Government Community Satisfaction Survey.
The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.
Research resource company Thinkfield will conduct the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.
"The phone surveys, which will be conducted from Monday 1 June to Wednesday 24 June, are a useful tool for Council to gather feedback," Director Corporate Services, Chris Teitzel said.
"The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery."
Mr Teitzel said Council would use these results as a benchmark to see if the community's positive perceptions had continued.
Results for the Quarter Three 2025/2026 Community Satisfaction Survey demonstrated community satisfaction had improved significantly when compared with the previous year's Quarter Three results.
Areas where Council saw a significant improvement compared to last year's results included trust, leadership, reputation, customer service, arts and culture, community facilities, lobbying, consultation and overall performance.
Mr Teitzel encouraged residents who receive a phone call to participate in the survey, assisting Council to collect this important feedback and data.
"Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council," he said.
"I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council's performance and services. We look forward to seeing the results."
