"If you've been affected by flooding or storm damage, we encourage you to contact your insurer online, over the phone or in-person as soon as possible so you can receive support and lodge your claim."
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"If you've been instructed to evacuate, make sure you do not to return to your property until emergency services have deemed it safe to do so.
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"When starting the clean-up process take photos or videos of damaged belongings, dispose of water or mud-damaged goods that might be a health risk, and always contact your insurer before authorising or attempting any clean-up work - we're here to help you."
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Returning to your property after a flood:
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If you have returned to your property and are starting the clean-up following a flood, here are some tips you can follow as part of your claim:
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Take photos or videos of damage to your property and belongings to help with your claim.
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Keep samples of materials and fabrics to show your insurance assessor, which will help with sourcing replacement materials.
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Remove water or mud-damaged goods from your property that might be a health risk, such as saturated carpets and soft furnishings.
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Speak to your insurer before you attempt or authorise any building work, including emergency repairs, and ask for the insurer's permission in writing.
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Discard all rotten food and any damaged furnishings or furniture.
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Customers impacted can contact their insurer via:
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RACQ Insurance: www.racq.com.au/insurance
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NRMA Insurance: 13 11 23 or www.nrma.com.au
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CGU Insurance: 13 24 80 or www.cgu.com.au
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WFI Insurance: 1300 934 934 or www.wfi.com.au
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ROLLiN': www.rollininsurance.com.au/claims
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For the latest SES safety and emergency updates, please visit:
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QLD: SES | State Emergency Service
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"We've mobilised our claims teams to impacted areas, with our property assessing teams already on the ground surveying damage. We will be at the dedicated recovery centre in Bundaberg on Friday 13 March, supporting customers across all IAG brands.
"If you've been affected by flooding or storm damage, we encourage you to contact your insurer online, over the phone or in-person as soon as possible so you can receive support and lodge your claim."
"If you've been instructed to evacuate, make sure you do not to return to your property until emergency services have deemed it safe to do so.
"When starting the clean-up process take photos or videos of damaged belongings, dispose of water or mud-damaged goods that might be a health risk, and always contact your insurer before authorising or attempting any clean-up work - we're here to help you."
Returning to your property after a flood:
If you have returned to your property and are starting the clean-up following a flood, here are some tips you can follow as part of your claim:
Take photos or videos of damage to your property and belongings to help with your claim.
Keep samples of materials and fabrics to show your insurance assessor, which will help with sourcing replacement materials.
Remove water or mud-damaged goods from your property that might be a health risk, such as saturated carpets and soft furnishings.
Speak to your insurer before you attempt or authorise any building work, including emergency repairs, and ask for the insurer's permission in writing.
Discard all rotten food and any damaged furnishings or furniture.
Customers impacted can contact their insurer via:
RACQ Insurance: www.racq.com.au/insurance
NRMA Insurance: 13 11 23 or www.nrma.com.au
CGU Insurance: 13 24 80 or www.cgu.com.au
WFI Insurance: 1300 934 934 or www.wfi.com.au
ROLLiN': www.rollininsurance.com.au/claims
For the latest SES safety and emergency updates, please visit:
