Impacts to Council services: Casey

As we continue adjusting to living with COVID-19, the City of Casey community may experience some changes to Council services because of the virus.

Our website will have up-to-date information on any changes, delays or disruptions to services and facilities.

As always, the health and safety of our staff and the community remain our main priority. Thank you for your patience and understanding.

Maternal Child Health:

Our Maternal Child Health (MCH) service is currently being impacted due to staff being affected by COVID-19, and/or who are complying with testing and isolation requirements.

This reduction in available MCH staff means that some appointments will need to be rescheduled to when there is a qualified nurse available. Due to reduced capacity, there may also be a delay in admin staff members being able to return calls, but we will attend to these as quickly as possible. Additionally, the First Time Parent Groups and Sleep Settling Information Sessions are now being run online. People registered for these sessions will be contacted directly either by phone or email.

In line with guidance from the Department of Health, our MCH service is prioritising essential services to the most vulnerable children and their families.

We understand that parents may have concerns about missing their upcoming appointments and families are encouraged to access the following alternative supports:

  • Call the Maternal and Child Health Line on 13 22 29. The Line is staffed 24-hours, seven-days-a-week by qualified MCH Nurses and provides confidential support and advice about the care and health of your child (from birth to school age).
  • Contact your regular General Practitioner or other regular health professional
  • Visit a SuperCare pharmacy, which provides 24-hour, seven-day-a-week access to healthcare advice and pharmacy services, including a FREE, on-site nursing service from 610.00 pm each night.
  • Contact an Optometrist for vision testing
  • Contact your regular MCH service to discuss your concerns. The Central Booking Number for Casey’s MCH service is 9705 5590.

Child, Youth and Family services:

Unfortunately, due to a significant number of staff currently unavailable, we must temporarily close the Cranbourne and Hampton Park Youth Information Centres. Narre Warren remains open for specific appointments only, including youth counselling and support (by referral).

Virtual sessions are still running; you can register your interest for these via the online booking form or by visiting the Youth Services Facebook and Instagram pages.

Teenage School Holiday Program:

Based on the number of staff currently affected by COVID-19, and/or who are complying with testing and isolation requirements, the Teenage School Holiday Program (TSHP), which started on Monday 10 January, is also being impacted. Council staff are assessing this on a day-to-day basis.

Additionally, and in line with the new density limits, some programs have been adjusted to maximise safety for staff and participants. Any changes are being communicated directly to the participants and their families.

Anyone who is booked into the program but cannot attend due to COVID-19 will receive a full refund.

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