We're improving how we check and confirm your identity when you use our systems and services.
When you call us, email us, or log in to our app or portals, we'll be checking that your account information is up to date and matches the information you use to access other government services, such as myGov.
You may notice new pop-up messages in our app or portals asking you to check or update your personal details.
Pop-ups may also ask you to link to other government services using myGov.
These pop-up messages are part of our ongoing work to keep your personal information and NDIS account safe and protected from fraud.
We want to make sure that only you and your nominated representatives can access your account information, plan details and NDIS funds.
The pop-up message will tell you what actions you need to take.
You should complete these actions as soon as possible to keep your account secure.
You can call our National Contact Centre on 1800 800 110 if you have any concerns about requests to provide or update your personal information.
Even if you don't receive a pop-up message, there are some actions you should take to ensure your account is as secure as possible:
- Set up myID with a standard or strong identity strength
- Link your myGov account with at least one other member service such as Centrelink, Medicare or the Australian Taxation Office.
If you use the my NDIS mobile app, you should:
- check that you are using the latest version of the app (find the latest version in the App Store or on Google Play )
- set up automatic app updates so you have access to new security upgrades and features as soon as they are released (see how to do this on Apple iPhone or Android )
Completing these actions now will mean you will have more self-service options through our app and portals over the coming months.
