Mayo Clinic has opened a patient information office in Trinidad and Tobago to assist patients and their families, referring physicians, health insurers and others interested in engaging with Mayo. The office is Mayo Clinic's second in the Caribbean.
The office staff will help patients make appointments at Mayo Clinic in Rochester, Minnesota; Phoenix and Scottsdale, Arizona; Jacksonville, Florida; and Mayo Clinic Healthcare in London.
The staff will also assist with travel, lodging, billing, and insurance arrangements; provide general orientation to Mayo Clinic; facilitate Mayo review of medical records; and coordinate future appointments. The office does not provide medical care.
Mayo Clinic previously launched a patient information office in the Dominican Republic. Together, the two offices will assist patients throughout the Caribbean region.
"The new office in Trinidad and Tobago, like Mayo's office in the Dominican Republic, will play an essential role helping Mayo Clinic provide a seamless experience for patients before, during and after their care at Mayo," says Jorge Pascual, M.D., a pulmonary medicine physician at Mayo Clinic in Jacksonville, Florida, and Mayo Clinic executive medical director of the Americas. "The office staff will also facilitate engagement with insurance companies, insurance brokers, referring physicians and others who wish to connect with Mayo."
Mayo Clinic excels in caring for patients with serious, complex or undiagnosed conditions. Mayo care teams work together to provide an outstanding patient experience, including coordinated appointment schedules; all specialists, tests and procedures under one roof; one personal physician coordinating a patient's care; smooth communication; and a healing environment. The care team partners with patients and respects individual needs and preferences.
