Moving out of a rental can be a busy and emotional time. Between packing, final inspections and trying to get your bond back, cleaning is often left to the last minute – and that's when problems can start.
Tenants must return the property in the same condition as it was at the start of the tenancy, aside from fair wear and tear. This often means hiring a professional vacate cleaner to meet the standards expected by landlords and property managers.
Consumer Protection is reminding tenants to take care when hiring cleaners. While many do a great job, some tenants have paid for work that wasn't completed properly. Common issues include cleaners not returning to fix missed areas, causing accidental damage or refusing refunds once the keys have been handed back.
To help avoid problems:
Research cleaners and check their ABN and references before booking
Avoid paying money upfront
Walk the cleaner through the property before work begins
Inspect the job before handing back the keys
Keep receipts for services such as carpet cleaning
A good clean is only part of the move-out process. Tenants should also remove all belongings, leave the home in a similar condition to when they moved in, and repair or pay for any damage beyond fair wear and tear.
Your Property Condition Report is key to this process. It records how the home looked at the start of the tenancy and can help resolve questions about cleaning or repairs at the end of the lease. Keeping your copy, along with receipts for any work completed, can make bond refunds quicker and easier.
If you're renting through a REIWA member, your property manager can recommend trusted cleaners and explain what needs to be done before vacating. A bit of planning and clear communication can help make moving out less stressful, and ensure you get your bond back without any surprises.
