You now need to use an authenticator app when logging in to My account.
Multi-factor authentication
My account is our online portal that helps you get the workplace help and advice you need. My account uses multi-factor authentication to protect your information.
Multi-factor authentication is when you use 2 or more different types of actions to verify your identity. It often goes by different names. You may see it called two-factor authentication or two-step verification.
My account requires you to enter your password and a code from an authenticator app when logging in.
Authenticator app
Before logging in or registering for My account you'll need to have an authenticator app installed on your device.
Authenticator apps are mobile applications that generate a random one-time password and are more secure than receiving a code by SMS or email.
Some common authenticator apps include:
- Google Authenticator
- Microsoft Authenticator
- LastPass Authenticator.
Setting up multi-factor authentication
Check you have an authenticator app installed on your device. If you don't have one, you'll need to download one.
Once you have an authenticator app, you'll need to link your My account to your authenticator app. This can be done when you register for My account or when you log in to your account on the Login page.
After you register or log in, you'll be shown a QR code. Use your authenticator app to scan this QR code to link your account to the authenticator app. The app will generate a new six-digit code every 30 seconds. Whenever you log in to your My account with your usual username and password, you'll need to enter this code when prompted.
More information can be found at, How to register or re-register for My account.
Resetting your authenticator app
If you lose or change your device, you'll need to add your account to the authenticator app on your new device.
