Office of the Taxpayers' Ombudsperson
The Taxpayers' Ombudsperson, Mr. François Boileau, has opened a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines that a T1 adjustment is complex.
If a taxpayer wants to change an income tax and benefit return, there are different options to do so. The CRA's service standard for routine adjustments requested through Change my return in their CRA account or through their tax software is to issue a notice of reassessment or a letter of explanation within two weeks of receiving the request. For routine adjustment requests made by phone or mail, the service standard is eight weeks.
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