As stated by Ombudsman Cynthia Gebert:
"On behalf of everybody at the Telecommunications Industry Ombudsman, I want to extend our deepest sympathies to the families that lost their loved ones as a result of not being able to call 000.
"The TIO is a vital part of the telecommunications ecosystem. We understand the role that reliable phone and internet services play in all our lives. We are contacted each day by hundreds of people who rely on this essential service, and it is our mission to help them stay connected.
"This tragedy is a reminder of the consequences that can happen when a system does not work as it should.
"We remain committed to advocating for improvements that ensure everyone has access to safe, reliable communications when they need it most."
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