Programmed is an Australasian operations, staffing, and maintenance services provider. It delivers facility management, property maintenance, training, and workforce solutions to over 10,000 customers across major industries, including mining, government, education, and infrastructure. The organisation operates at a scale where vendor information is critical operational infrastructure - and with information split across business units and applications, small data problems can rapidly compound into business risk. Programmed wanted greater consistency in its management of more than 18,000 active vendors across its building and facilities management operations.
Without a single source of truth, vendor selection was harder than it needed to be, and compliance checks could be repeated across separate business units. To establish a unified view of vendor information across the enterprise, Programmed set out to build a centralised Vendor Management System using Rapid Global as its vendor onboarding and compliance platform.
"We needed vendor data to be consistent across onboarding, compliance, finance, and operational systems - removing duplicated compliance checks and conflicting records - while giving every team a near-real-time view of vendor status," said Gary Gietzmann, Head of Procurement at Programmed.
Programmed engaged Boomi partner Adaptiv to implement the Boomi Enterprise Platform's Data Hub and Integration capabilities for the Rapid Project, which, along with Rapid Global, provided the data foundation and integration layer needed to connect vendor systems.
"When we assessed Programmed's requirements, it was clear that Boomi's combination of integration and master data capabilities made it the right fit," said Philip Durrant, Principal Consultant, Adaptiv. "The platform enabled us to address Programmed's immediate vendor data challenges. We could see from the outset, placing the vendor record at the heart of the solution would create a governed, unified foundation, laying the groundwork for a scalable, connected architecture that can grow alongside the business."
Boomi Data Hub now acts as the master data management backbone for Programmed's vendor records, allowing key profile information, including compliance status, certifications, and insurance to be governed through a central golden record. With near-real-time updates across systems, teams are no longer left reconciling mismatched records or wondering which application has the latest compliance position. Data Hub's quarantine capability automatically detects and isolates inconsistent records from upstream systems before they could spread - becoming a critical safeguard from silent data errors for Programmed's day-to-day operations.
Boomi Integration has connected Programmed's vendor lifecycle across core systems. These include Rapid Global for onboarding and compliance, Microsoft D365 F&O for ERP and financial processing, and, downstream, Workorder management platforms for procurement and operational delivery.
"The result has been a connected business process, with vendor information now moving across systems with far less manual re-keying," said Gietzmann. "Compliance and procurement teams spend less time checking, copying and reconciling data, while operational teams have a clearer view of vendor status, giving them greater confidence in their decision making."
Some of the most valuable work sat beneath the surface. The D365 Finance & Operations integration needed to coordinate key vendor data - often with multiple instances per vendor - generating hundreds of API calls per execution and tens of thousands during initial load. Adaptiv used Boomi Event Streams to decouple batch results so each vendor could be handled in its own execution, reducing API calls per execution, simplifying monitoring, and making troubleshooting easier. The same approach was applied across other integrations where decoupling added value.
"Boomi has given us a solid, scalable foundation for vendor data, allowing us to move faster with greater confidence while improving visibility, control and efficiency across procurement," said Gietzmann. "By reducing manual effort and enhancing data quality, we're seeing clear business benefits. It also reflects the value Adaptiv brings as a partner, supporting both product selection and solution design, and working with us to drive practical, lasting outcomes."
With further integrations planned, the Rapid Project has become a reference point within Programmed for what effective digital transformation looks like - supported by governed data, reusable integration patterns, and a platform built to grow with the organisation.
"Programmed has demonstrated that when vendor data is governed and connected across the enterprise, the benefits extend well beyond a single team or system," said David Irecki, Chief Technology Officer, APJ at Boomi. "In partnership with Adaptiv, Boomi is delighted to have helped Programmed build a vendor data foundation that gives their teams the visibility and confidence to make better decisions across compliance, procurement and operations."
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