NSW Fair Trading Commissioner Rose Webb has issued a public warning advising consumers not to deal with Scott John Moore, previously the Director of Great Directions Pty Ltd, a company now in liquidation.
Mr Moore and the company previously offered and accepted payment for hair loss treatment and skin rejuvenation.
Ms Webb said that after reviewing a number of complaints about Mr Moore and his business, Fair Trading believes consumers have paid upfront for services yet have been unable to schedule those services.
“Based on consumer complaints to date, it is believed that Mr Moore has accepted approximately $17,500 from customers seeking his services,” Ms Webb said.
It is believed that Mr Moore is continuing to use the company name without the consent of the Liquidator and customers who engaged Mr Moore’s business after its liquidation are yet to receive the service they paid for – or obtain a refund.
Fair Trading is reminding consumers to seek multiple quotes for any health and cosmetic procedures they are seeking.
“Once you have quotes for the desired service, keep in mind that dramatically cheaper estimates could indicate the products or services are not up to standard,” Ms Webb.
Fair Trading also encourages consumers to ask the person performing the procedure or treatment about their qualifications, training and experience.
“Health and beauty providers often need to hold and display particular licences and registrations. We are concerned that Mr Moore is not a registered medical practitioner, or the holder of the licence required to administer the hair loss treatments he advertises,” Ms Webb said.
Anyone who has had problems with Scott John Moore, previously the Director of Great Directions, should contact NSW Fair Trading on 13 32 20 to lodge a complaint.