The Queensland Police Service (QPS) has released findings from its 100-Day Review (the Review), marking a pivotal step toward modernising the organisation, strengthening frontline capability, and improving workforce wellbeing and service delivery across the state.
The Review commenced in March 2025 to assess whether the QPS stays aligned with its legislative mandate, find ways to better support its workforce, and meet the evolving needs of Queensland communities.
The Review found that while officers and staff deliver exceptional results under pressure, the QPS has experienced significant 'mission creep,' with officers increasingly tasked with non-core functions such as mental health response, domestic and family violence case management, and prisoner transport.
This has contributed to resource strain, workforce fatigue and reduced operational agility.
In total, the Review makes 65 recommendations across three strategic priorities:
- Resource and Wellbeing Prioritisation
- Attrition and Retention
- Organisational Assessment
Key recommendations include:
- Legislative reform to clearly define core policing responsibilities under the Police Service Administration Act;
- The creation of a QPS Service Charter and Demand Management Framework;
- A shift from centralised corporate support to a locally led, centrally supported model;
- Improved fatigue management and wellbeing initiatives; and
- Strategies to address workforce attrition, including enhanced leadership development, career planning and flexible work options.
Quotes attributed to Review Panel member, Mr Brett Pointing:
"The Independent Advisory Panel are grateful of all stakeholders who provided advice to the panel. What the Independent advisory panel found was a dedicated and hard-working frontline doing their best, but who are suffering fatigue and need additional support."
"The Independent Advisory Panel are confident the 65 recommendations in the report provide a solid blueprint for reform. This reform will ensure the QPS is a highly accountable and responsive organisation dedicated to the safety of the community of Queensland."
"The Independent Advisory Panel would also like to acknowledge the support of the QPS review team who worked collaboratively during this process."
Acting Commissioner of Police, Shane Chelepy APM, said the Review reflects the voices of the QPS workforce and sets a strong foundation for reform.
"This Review is not about looking inward, it's about delivering better outcomes for Queenslanders," Acting Commissioner Chelepy said.
"It confirms that while our people are going above and beyond, we must change how we support them with better structures and stronger leadership.
"This marks the beginning of meaningful reform. We are acting now to realign our purpose, modernise our support systems, and build a more resilient, community-focused police service."
The implementation of the Review will be led by Acting Deputy Commissioner Mark Kelly, supported by a detailed Implementation Framework with clear timeframes, accountable leadership and measurable outcomes.
The QPS will continue to engage with government and its workforce throughout the reform process and provide regular updates as the organisation moves into this next phase of transformation.
