Police have been made aware that some older Samsung mobile phones are having issues when dialling 000.
If you are affected, your mobile network will contact you within 28 days to advise you of your options.
If you believe you could be affected then you can also contact your phone provider to check if your phone needs to be updated or replaced.
Check the list of affected devices here:
https://www.telstra.com.au/exchange/older-mobile-devices-calling-triple-zero-
Find out more about this issue at:
https://www.tio.com.au/news/some-older-samsung-mobiles-have-issues-connecting-triple-zero
If you are still having issues contact the Telecommunications Industry Ombudsman on 1800 062 058 or make a complaint online.
If you feel that you may need to contact emergency services while your phone issue is being fixed, notify a neighbour, friend or relative who has access to a more modern phone.
Identify where a phone booth is located close to your home with the following link:
https://www.telstra.com.au/find-us?search=payphone
