Department of Customer Service
Ten years ago, Service NSW opened its doors to proudly serve the people of New South Wales and in that time more than half a billion transactions have been completed in person, on the phone or online.
The first Service Centre to open was on the south coast in Kiama on 5 July 2013 and has now expanded to more than 114 Service Centres across the State.
Service NSW has evolved its service delivery to become a one-stop shop for 1300 government transactions and services and has delivered the Service NSW app to make more services available on the go.
- There have been more than 855 million customer interactions since 2013 with more than 57 million calls answered by the Contact Centre, 56 million visits to Service Centres and 742 million website visits.
- For more than 80 per cent of NSW residents, the Service NSW app has become a part of daily life, making it easier to access licences, vouchers and credentials without needing to carry a wallet or paper form.
- There have been more than 4.4 million
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