Shared Regulatory Services wins Touchstone Award 2019

The winner of the touchstone awards holding the sterling silver trophy.

Ken Daly, British Hallmarking Council; Sarah Smith, Shared Regulatory Services; Sally Andrews, Shared Regulatory Services; Andrew Hinds, F. Hinds and British Hallmarking Council. Photo by Simon Callaghan

The recent Chartered Trading Standards Institute (CTSI) Symposium in Brighton saw many Trading Standards Officers rewarded for their outstanding contributions to the service and the prestigious Touchstone Award was amongst these. The award was presented by Andrew Hinds of F. Hinds, former Chair of the National Association of Jewellers (NAJ) and a member of British Hallmarking Council (BHC).

The impressive sterling silver award was won by Shared Regulatory Services (SRS) (Cardiff, Bridgend and Vale of Glamorgan) for their ongoing hallmarking enforcement projects. Their application comprised two parts: proactive visits to 21 jewellers; and thorough follow up to a single complaint. The first activity revealed four premises selling un-hallmarked goods and a fifth offering counterfeit goods as well as some un-hallmarked items. Fake Louis Vuitton and Chanel items with a potential retail value of £25,000 of were seized from one store.

Subsequently an exhaustive investigation following a complaint about an eBay seller led SRS to expose a trader selling mis-described, un-hallmarked jewellery, counterfeit jewellery and unsafe cosmetics. The business partners in the eBay seller are currently awaiting sentencing for numerous offences amounting to twelve charges each.

The range of activity and offences uncovered in Touchstone Award applications demonstrates that a hallmarking offence is frequently the tip of the iceberg. Birmingham Trading Standards’ application for their intensive 2 year “Operation Egyptian” concerning fake gold bangles was felt to be such a significant case that the British Hallmarking Council honoured the team led by Sajeela Naseer, Gary Singh and Mick Davies with a Special Award during the “Institute Celebrates Success” session earlier in the day.

Unscrupulous online traders competing with legitimate sellers and “bricks and mortar” retailers have created additional significant new problems for enforcement, particularly as Local Authorities are cutting budgets and reducing resources drastically. The collaboration between the NAJ, Assay Offices, the BHC and Trading Standards is crucial to the future of the legitimate jewellery industry.

Presenting the award, Andrew Hinds told Trading Standards officers:

The jewellery industry represents 1% of the UK economy and employs 60,000 people, hence our desire to see it protected. Global trading via the internet has increased the vulnerability of consumers, and this is especially true in jewellery due to misleading and fraudulent descriptions. This makes your enforcement role more important than ever before.

We recognise the challenges facing your service. We have made our concerns known to Government and will continue to do so.

Group of people attending the award ceremony
Ken Daly, British Hallmarking Council; David Sanders, British Hallmarking Council; Andrew Hinds, F. Hinds and British Hallmarking Council; Sally Andrews, Shared Regulatory Services; Robert Grice, Sheffield Assay Office; Sarah Smith, Shared Regulatory Services; Adam Phillips, London Assay Office; Marion Wilson, Birmingham Assay Office; Charlotte Turner, London Assay Office; Doug Henry, Birmingham Assay Office. Photo by Simon Callaghan

Applications for the 2020 Touchstone Award open in January 2020 when full details will be published on the British Hallmarking Council website.

For more information or additional comment, please contact Sue Green, British Hallmarking Council Secretariat, at

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