Today I met with the Group CEO of Singtel, Mr Yuen Kuan Moon, to convey the Australian Government's serious concern over the Optus Triple Zero outage and reinforce that it must never happen again.
Optus and all telecommunications providers have legal obligations under Australian law to make sure calls to emergency services go through. As the parent company of Optus, Singtel is also accountable.
I have requested Optus employs external advisors to independently assess the company's network plans to provide confidence to the Australian Communications and Media Authority (ACMA) and the Australian Government that these problems will not reoccur.
The Australian Government has directed ACMA to investigate, and I reiterated to Optus and Singtel they must be fully transparent as part of this process.
We have made clear that Optus is accountable for what happened, and Optus needs to take full responsibility for its obligations to the community.
