Statement on ACMA remedial direction issued to telco provider 1800 BizPhone

The Telecommunications Industry Ombudsman (TIO) welcomes the remedial direction issued by the Australian Communications and Media Authority (ACMA) to provider Potukuchi Trading Pty Ltd, Trustee for Global Financial Solutions, trading as 1800 BizPhone.

1800 BizPhone failed to comply with a TIO decision in May 2021, in which the TIO required 1800 BizPhone to pay $7,800 to a customer within 15 working days. After the TIO referred the telco to the ACMA for failure to comply with the decision, the ACMA issued a remedial direction to 1800 BizPhone. 1800 BizPhone has since paid the customer.

The Telecommunications Industry Ombudsman works with phone and internet providers to resolve complaints consumers make about their services. When these complaints cannot be resolved, the Ombudsman makes decisions that providers must comply with. When a telco fails to comply with the decisions of the Ombudsman the non-compliant telco is referred to the ACMA for further action.

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