Transition from Provider Digital Access (PRODA) to Digital ID (myID) and Relationship Authorisation Manager (RAM)
To better protect participant data and ensure only the right people access NDIS systems, we're making important changes to strengthen how we verify the identity of providers and their employees.
What you need to do now
Providers and employees accessing NDIS systems must complete the following steps. All steps can be done now, and we encourage you to complete these actions as soon as possible to maintain access to our provider portals.
Understand identity requirements
- Employees will need at least a 'Standard' identity strength to access our NDIS provider portals via RAM.
- Principal authorities (e.g. business owners or sole traders) will require a 'Strong' identity strength to link their myID to the business in RAM. This identity level requires you to hold an Australian passport (valid or expired within 3 years).
- If you are a principal authority and you don't have an Australian passport, check first whether another principal authority can link the business and authorise you.
- If you are still unable to achieve a 'Strong' identity strength to link the business, set up your myID to a 'Standard' identity strength and contact the RAM support line for assistance.
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