Survey finds Wodonga performing on par with other councils

Wodonga Council has remained on par with the regional cities and statewide averages in the annual statewide community satisfaction survey.

From a peak in 2018 of 67, the council recorded an overall performance score of 59, compared to 58 for regional centres and 60 for the statewide average.

The top performing areas were the appearance of public areas, customer service, emergency and disaster management; and, art centres and libraries.

Chief Executive Officer Mark Dixon said the results were testament to the organisation’s staff and their commitment to their role in the community.

“We note there have been declines in performance ratings this past year, as well as in perceptions of overall performance, however, the council still performs relatively in line with or higher than the regional centres group averages on all service areas evaluated,” he said.

“We recognise that it has been a disruptive year with the Ombudsman’s report, roadworks and the movement of the customer service centre.

“I am happy with these results when taking them into context. We know we have a few areas to improve upon and we will work on them while continuing to take on board our community’s feedback.

“What it does show is that people are happy with many of the services we provide in the community including the way our city looks and the many council-run facilities including our library.”

Mr Dixon thanked the community for providing their feedback and looked forward to working with them to make positive steps to improve the city for all residents.

The Local Government Victoria survey, conducted by an independent company, involved 400 Wodonga residents and was done in February and March this year.

The survey provides core performance measures that meet the council’s statutory annual reporting requirements.

Sixty-three of the 79 councils in Victoria took part in this year’s statewide survey.

The results report can be found here.

/Public Release. View in full here.