— Digital banking and origination platform enables speed and efficiency for a better customer experience
nCino, the worldwide leader in cloud banking, today announced that Thinktank, Australia’s leading specialist commercial property lender, has successfully implemented the nCino Bank Operating System to digitise, automate and unify their process flows into a single cloud-based environment across their entire business.
Thinktank was formed in 2006 with the aim of providing a superior level of service in meeting the needs and preferences of SME business and commercial property investors while offering a wide range of borrowing options. In order to maintain their commitment to exceeding customer standards, the Thinktank team sought to transition from a piecemeal and manual series of process flows to a single environment that provides a contemporary user experience with the ability to capture all early stage transactional data and then seamlessly convert it to the credit underwriting stage without the need for any re-keying of information. In order to reach this goal, Thinktank selected the nCino Bank Operating System, a single cloud-based solution built on the Salesforce platform that combines customer relationship management (CRM), customer onboarding and account opening, loan origination, workflow, enterprise content management and instant reporting.
“The unique origins and capability nCino has in banking really caught our interest,” said Thinktank CEO, Jonathan Street. “First and foremost, we were looking for a platform that had that same financial services DNA as us, as commercial property lending has aspects that are not native to most lending systems including those specialising more in residential lending. Secondly, we were looking for seamless integration with Salesforce so that we can deliver much greater, organisation-wide benefits in terms of increased operational efficiency, transactional and resource allocation management, multi-tier reporting and ultimately, improved control and use of our data. The nCino team has been great to work with and put in a huge effort in supporting the implementation. We look forward to being part of a long-term relationship with nCino and we welcome their strong commitment to the Australian and Asian markets.”
The nCino Bank Operating System’s scalability and adaptability to changes in business models will be a major asset as Thinktank’s operations grow and evolve. Thinktank also found benefit in nCino’s inherent flexibility, particularly in regard to its API structure, which allows the lender to add third-party services that will produce not only immediate efficiency dividends, but also improve the quality and breadth of data in the crucial areas of fraud prevention, onboarding, credit assessment and compliance.
“We’re proud to be working with a forward-thinking institution like Thinktank, who has truly embraced the cloud and recognizes its potential to boost internal productivity while reducing costs related to infrastructure and legacy systems,” said Mark Bernhardi, General Manager – APAC at nCino. “Coupled with a technology platform like nCino, Thinktank will be able to effectively offer its customers, business partners and stakeholders the modern services they need, in a way they want and expect. We think this is a great recipe for growth and success and are glad to see Thinktank so eagerly driving this forward.”
nCino is the worldwide leader in cloud banking. With its Bank Operating System, built on the Salesforce platform, financial institutions can deliver the speed and digital experience that customers expect, backed by the quality and transparency that bankers need. Follow