Toyota Australia announces Recall and Customer Service Exercise for hilux vehicles due to Roller Cover

Toyota Australia has today announced that it will initiate a Customer Service Exercise (CSE) or Safety Recall Campaign involving the accessory Roller Cover of HiLux Rogue vehicles.

Involved vehicles include:

• 683 x HiLux Rogue vehicles produced for the Australian market between May 2020 to October 2020.

    o On involved vehicles, there is a possibility that the power harness could be in close contact with a battery clamp post. As a result, vibration during vehicle use could cause the insulation on the harness to wear, potentially causing a short circuit and in the worst case, vehicle fire.

    o A safety Recall Campaign is required for these 683 affected HiLux Rogue vehicles.

• 633 x HiLux vehicles produced for the Australian market between May 2020 to September 2020.

    o The Roller Cover and 12v Accessory socket may cease to function due to insufficient over-current protection. As a result, the internal components of the Dark Current Unit (DCU) may be damaged during a battery disconnect or reconnect

    o A Customer Service Exercise will be in place for these 633 affected HiLux vehicles.

• 281 x HiLux Rogue vehicles produced for the Australian market between May 2020 to September 2020.

    o On involved vehicles, an issue has been identified with the Roller Cover Electronic Control Unit (ECU) software which may lead to abnormal Roller Cover operation which may cause overheating of the Roller Cover motor

    o A Customer Service Exercise will be in place for these 281 affected HiLux Rogue vehicles.

For all involved vehicles, Toyota dealers will inspect and correct the Roller Cover free of charge to vehicle owners.

Depending on the campaigns involved, it is expected that inspection and repair will take 30 mins – 1.5 hours. However, depending upon the Dealer’s work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

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