Transactional to Transformational: How Banks Innovate

Transactional to Transformational: How Banks Innovate

By Christer Holloman

Published by Wiley, July 2021

Hardcover and ebook, priced £19.99

ISBN: 9781119791287

Bestselling author and Fintech founder Christer Holloman launches new book uncovering the secrets behind how banks innovate

In Transactional to Transformational: How Banks Innovate, serial entrepreneur and bestselling author Christer Holloman, invites readers to learn first-hand from the people and teams that have successfully delivered innovation across a diverse group of banks; big and small, long established and brand new, from the east and west.

As the founder and CEO of Divido, Holloman is taking on the lucrative $2.5 trillion Buy Now Pay Later market, having grown the company to be the world’s largest white label platform for retail finance. With this experience, Holloman provides his unique, uncensored insight into some of the biggest threats and opportunities facing the banking sector.

Holloman commented: “The purpose of this book is to equip you with ideas, tools and actionable hands-on advice. You will discover the untold stories about how banks across the world have delivered new solutions to consumers and businesses, products as well as services, across the spectrum of buy, build and partner.”

Told through a series of intimate interviews with Holloman, the book features exclusive insight from within some of the world’s leading banks, including Bank of America, BBVA, Citi, Crédit Agricole, Danske Bank, Deutsche Bank, ING, J.P. Morgan, Lloyds Bank, Metro Bank, N26, National Australia Bank, Royal Bank of Canada, Santander, Standard Chartered and Swedbank.

Some of the innovation challenges readers can learn from the book include:

  • Working around legacy systems
  • Limited tech resources and budget
  • Secure budget and buy-in from the exec team
  • Creating a culture that embrace innovation
  • Compete with fintechs and big tech for new talent
  • Validating actual customer demand
  • Increasing speed to market whilst satisfying risk and compliance
  • Retain control when partnering with third parties
  • Making the right priorities
  • When to shut something down

“Christer Holloman’s book on how banks innovate is both important and timely. Banks need to innovate in order to stay alive,” says Pinar Ozcan, Professor of Entrepreneurship & Innovation, Saïd Business School, University of Oxford. “Christer provides unparalleled insight into an array of innovation efforts by top banks around the world. What I find particularly noteworthy is the honest approach to the problems faced by these vast Institutions. For those organisations that are on this journey, Christer’s book provides an open buffet of learnings from the industry to consider and implement.”

Readers can also register at to access more in-depth material from all the banks featured, including full-length interviews and videos.

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