TRC endorses strategic Library Service Review

Toowoomba Regional Council (TRC) today (October 19, 2021) endorsed advancing an Implementation Plan to ensure the Region’s library services meet changing community needs into the future.

TRC Library and Cultural Services portfolio leader Cr Tim McMahon said the Implementation Plan for Sharing our Story – TRLibraries in 2021 and Beyond would guide the strategic vision for Council’s 11 library branches and the mobile library.

Cr McMahon said findings from the Library Service Review, that was conducted earlier this year, had informed the development of the Implementation Plan.

“Council is grateful to the 1,170 residents who completed our Customer Service Quality survey and the attendees at our four focus group sessions,” Cr McMahon said.

“Survey feedback showed respondents gave library staff a 92% satisfaction rating, while opening hours and the composition of library collections were highlighted for most attention.

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