Council recently adopted its new Complaint Policy, which has been updated to reflect current Victorian Ombudsman's best practice for receiving and responding to complaints.
The updated Complaint Policy is also compliant with Sections 106 and 107 of the Local Government Act 2020.
The policy addresses and outlines what is most important to our community when Council responds to a complaint, including factors such as timeliness, detail and the community member's preferred communication channel.
The policy also outlines a better understanding of how community members would like Council to report on the complaint data we receive and the outcomes from it.
Lodging a complaint will also become easier with greater language options available while accessibility has also been improved.
To view the updated Complaints Policy, please click here.
