Viagogo responds to Australian court ruling

Australian Federal Court on Thursday agreed with the national regulator ACCC, finding ticket reseller Viagogo breached Australian Consumer Law by making false or misleading representations and engaging in conduct liable to mislead the public.

Viagogo issued a statement in response. The full statement below:

“We are disappointed by the ruling. It does not reflect our current ticketing platform and the many changes we have made. We strongly believe our website is compliant and we will continue to work closely and constructively with the ACCC.

“Our first priority continues to be to provide people with a safe and secure platform to buy or sell sport, music and entertainment tickets, many of which would otherwise not have been available to them due to the limited number that event organisers release to the box office.

“Without services like viagogo, people would be forced to return to buying and selling tickets outside venues, or to use informal social media platforms where no customer protection exists. We don’t believe anyone should have to take that risk.

“We are disappointed that the Chair of the Commission does not support the greater competition that viagogo and other ticket resellers bring to the market which provides greater choice for Australian consumers.”